If I’m not in...
As many site visitors already know, I am out of the office quite a bit, traveling or doing presentations out of town. I do check in with my office several times a day and will return your call as soon as possible.
The number for the office is 1-800-688-1960, or 505-323-9044 for calls outside of the U.S. or Canada.
You can also try my cell phone, 505-250-3965. If I’m not in the middle of a presentation, asleep or on a plane (they frown on that), I will answer your call when it comes in.
If you get my voice mail, please leave a message, and include an evening number and/or cell phone number just in case I can’t return your call until later in the day (especially if I’m on the west coast or overseas).
Human Voice or Voice Messaging...
Even if I’m out of town, there is almost always someone in the office. Otherwise, you will hear a recorded message with my voice asking you to please leave a message.
We recognize that many callers would prefer to speak with an actual person (as opposed to a recording), and for many years employed an answering service to accommodate this preference. However, the expense and frequent inefficiency of the answering service led us to switch over to a voice messaging system. It has turned out to be a great way for callers to let us know they are trying to reach us.
The voice mail program we have now allows for a fairly long and detailed message—or just leave your name and number. I’ll call you back as soon as possible. I promise.
Again, if you can possibly leave an evening number or cell phone number as well as your work number, I’ll have a little more flexibility in getting back to you.
If you’re calling to order books or other materials...
You’ve got a couple of choices if no one is here to answer. You can simply leave your name and number and we’ll call you back for details.
You can also fax your order or Purchase Order to us at 505-323-9045.
Or you can leave a detailed message with the following information:
- your name and phone number
- your organization and shipping address
- billing address, if different from shipping address
- your purchase order number OR credit card number (with expiration date)
- the quantities and titles of the items you want
- how you found out about the items you are ordering (optional)
- any specific instructions or questions you may have
We look forward to hearing from you.
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